Even after the purchase, we are still a reliable partner for our customers and are always available to help and advise. Therefore, we not only manufacture equipment, but also perform maintenance, repairs and handpiece service. Of course, we do not only offer this complete package for our own devices, but also for many third-party devices. Our technicians are experts in their field and therefore also have the necessary expertise to repair other cosmetic equipment. Due to our many years of experience with IPL-SHR devices and our technical know-how on cosmetic products, we offer all our customers a fast, reliable and competent service.
Many technical problems can already be solved on the phone for free. Otherwise, we will gladly inform you about all maintenance and repair measures. Turn directly to your experts – this will save you time and energy.
Repair service for own devices and third-party devices
Many years of experience and technical know-how
2 years warranty on all our products
Free telephone consultation
Maintenance and repairs also on site
Fast and competent service
Lamp replacement and handpiece service for IPL devices
In order to avoid potential failures and guarantee a performance as on the first day, we recommend that our customers carry out maintenance once a year. Of course, you can contact the technicians of Cosmetic-Solution GmbH, who are happy to check third-party devices as well as our own products for you. If you work close to our company location, you are welcome to bring the device by appointment. Otherwise, simply schedule an appointment where one of our technicians will drive to you and maintain your device on-site. During our thorough maintenance of the device, the entire interior of the device is checked and cleaned, the electrical values are checked and finally a test seal for 12 months is affixed, which guarantees the perfect functional condition of the machine.
Nothing is more annoying than having to cancel or postpone customer appointments just because the device is broken. In such a case, faster, more competent and reliable service is needed to correct the error promptly and to make the device ready for use again. Our technicians from Cosmetic-Solution GmbH are always at your side in such a situation. If you work close to our company location, you are welcome to bring the device by appointment. Otherwise, simply schedule an appointment where our technician will drive to you and repair your device on-site. Our thorough equipment repair checks both the hardware and the software, checks the performance and corrects the problem in the long term – so that you no longer have to fear failures in the future.
Your IPL device keeps failing? The performance is getting worse? The lamp has to be changed? No reason to panic. We’ve been servicing customers with these issues for years, so we know exactly how we can help you quickly and cheaply. First, we measure your energy performance, then we switch the lamp as well as other spare parts and finally we reset your impulses so you can re-energize your IPL treatments. Of course, we do not only offer our lamp replacement for our products, but also for many other IPL-SHR devices. Because of our many years of experience, we can perform a lamp service on virtually all IPL-SHR laser devices.
All our cosmetic devices are produced in Germany and come directly from us as the manufacturer. We only want to bring products to the market that function perfectly and have excellent quality. That’s why we develop our own software, constantly improve our technology and test our devices several times before selling. The result of our hard work: Hardly any complaints and only a few failures. You do not believe us? No problem: we offer a two-year warranty on all our products. If our device shows an error, you have nothing to lose – we will do the repair completely free of charge.
At Cosmetic-Solution we are experts in the field of non-surgical cosmetic devices. We not only produce our own cosmetic and medical devices, but also know our way around devices of other manufacturers. This allows us to offer maintenance, repairs and handpiece service for own and third party equipment as well as a comprehensive telephone service with detailed advice. Our technicians are very well trained and have many years of experience in the cosmetic field. As a result, they immediately recognize the defect in your device and can fix it quickly and reliably. In many cases, it is not even necessary to repair the device on site, as the technical problems can be solved and fixed on the phone – only the service of Cosmetic-Solution is this fast!